Privacy Policy

At Grupo Robesa S.A. we respect your privacy. This document explains how we collect, use, and protect your personal data when you visit our website gruporobesa.com or contact us, in compliance with Panama's Law 81 of 2019 on Personal Data Protection.

1. Data Controller

Grupo Robesa S.A.
Panamanian corporation
Address: Century Tower, 13th Floor, Office 1307, Panama City, Panama
Email: info@gruporobesa.com
Phone: 391-7007 / 6234-0034

2. Data We Collect

We only collect personal data you voluntarily provide when using our contact form or reaching us through other channels:

• Full name
• Email address
• Phone number (optional)
• Project type of interest
• Project description or inquiry

Our website does not install tracking cookies or automatically collect personal information beyond basic technical browser data necessary for the proper functioning of the site.

3. Purpose of Processing

We use your data exclusively to:

• Respond to your inquiry or quote request
• Prepare commercial proposals according to your requirements
• Maintain communication during the execution of a potential project
• Comply with applicable legal, accounting, or tax obligations

We do not use your data for advertising or profiling, nor do we sell it to third parties.

4. Legal Basis

The processing of your data is based on:

• Your consent when submitting the contact form or starting a conversation with us.
• Legitimate interest to respond to your commercial inquiry.
• Legal compliance when there is a regulatory obligation.

5. Data Retention

We retain your data for as long as necessary to respond to your inquiry and, subsequently, for the period required by Panamanian law (generally up to 5 years for accounting and tax purposes when applicable). After that period, or upon explicit deletion request, your data will be securely deleted.

6. Recipients and Processors

Your data may be processed by technical providers offering us services under strict confidentiality agreements:

• Vercel Inc. — website hosting provider
• Web3Forms / email provider — for contact form delivery
• Google Workspace — for internal email management

We do not transfer your data to third parties for their own commercial purposes without your explicit consent.

7. Your Rights

Under Law 81 of 2019, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Delete your data when no longer necessary
• Object to processing
• Withdraw your consent at any time
• Data portability in a structured format

To exercise any of these rights, write to info@gruporobesa.com stating the right you wish to exercise. We will respond within 15 business days.

8. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

9. Minors

Our services are intended for adults. We do not intentionally collect data from minors. If you discover that a minor has provided us with data, please contact us to remove it.

10. Changes to This Policy

We may update this policy to reflect legal or operational changes. The "Last updated" date at the top of the document indicates when the current version took effect. Substantial changes will be communicated through our usual channels.

11. Supervisory Authority

If you consider that the processing of your data does not comply with current regulations, you may file a complaint with the National Authority for Transparency and Access to Information (ANTAI) of Panama.